Privacy Policy
Last Updated: October 26, 2023
Monarch Gray Haven Disclaimer: This Privacy Policy is issued by Monarch Gray Haven in accordance with applicable banking and data protection regulations. While we are committed to providing accurate and transparent information, this document does not replace your responsibility to understand your legal rights and obligations. Regulatory requirements may differ depending on your jurisdiction. For specific guidance, we advise consulting with a qualified legal or compliance professional.
Welcome to Monarch Gray Haven. This Privacy Policy explains how Monarch Gray Haven Inc. ("Monarch Gray Haven," "we," "us," or "our") collects, uses, shares, and protects your information when you use our website, mobile applications, and services (collectively, the "Services"). Your trust is our top priority, and we are committed to being transparent about our data practices.
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we collect depend on how you interact with us.
A. Information You Provide to Us
- Personal Identification Information: When you open an account, we collect your full name, date of birth, physical address, email address, phone number, and Social Security Number (or other government-issued identification number).
- Identity Verification Information: To comply with legal obligations (such as "Know Your Customer" laws), we may require you to provide a copy of your government-issued ID (e.g., driver's license or passport) or a photograph.
- Financial Information: We collect information about the external bank accounts you link to our Services, such as account and routing numbers, for the purpose of facilitating transactions.
- Communications: When you contact our customer support, participate in a survey, or otherwise communicate with us, we collect the information you provide in those communications.
B. Information We Collect Automatically
- Usage Data: We collect information about how you use our Services, including the features you access, pages you visit, transaction history, and the date, time, and duration of your activities.
- Device Information: We collect information about the device you use to access our Services, including IP address, hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: We may collect your device's precise location with your consent to help prevent fraud and for security purposes.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to operate and personalize our Services, as well as to collect data about your interaction with our website and app.
C. Information We Collect from Third Parties
- Identity Verification Partners: We work with third-party services to verify your identity and to comply with anti-money laundering (AML) and other legal requirements.
- Financial Institution Partners: When you link an external bank account, we receive information from that institution or our third-party data aggregators (with your consent) to confirm account ownership and check balances.
- Credit Bureaus and Fraud Prevention Agencies: We may receive information from these agencies to assess risk, prevent fraud, and verify your eligibility for certain products.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain Our Services: To create and manage your account, process transactions, and provide you with customer support.
- For Security and Fraud Prevention: To protect the security of our platform, verify your identity, detect and prevent fraudulent activity, and comply with legal obligations.
- To Improve and Personalize Our Services: To understand how our users interact with our Services, develop new features, and customize your experience.
- To Communicate with You: To send you important account notifications, service updates, marketing communications (from which you can opt out), and to respond to your inquiries.
- For Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting (e.g., AWS), data analytics, customer support, and identity verification. These providers are contractually obligated to protect your data.
- With Financial Partners: We share information with our partner banks, card networks (e.g., Visa/Mastercard), and payment processors as necessary to provide the Services (e.g., to issue your card and process transactions).
- For Legal Reasons: We may disclose your information if we believe it is required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or the safety of our users or the public.
- In Connection with a Business Transfer: If Monarch Gray Haven is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Your Rights and Choices
You have rights and choices regarding your personal information:
- Access and Update: You can review and update most of your account information directly within the Monarch Gray Haven app's settings.
- Data Portability: You may have the right to request a copy of your personal information in a machine-readable format.
- Deletion: You can request to close your account and have your personal information deleted. Please note that we may be required by law to retain certain information for a specific period for legal, regulatory, and security purposes.
- Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails. You will continue to receive essential account-related communications.
- Location Services: You can disable location services through your device's settings.
To exercise any of these rights, please contact us at support@monarchgrayhaven.com.
5. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. These measures include end-to-end encryption, multi-factor authentication, regular security audits, and access controls for our employees.
6. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, through the Monarch Gray Haven app, or by posting the new policy on our website. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Monarch Gray Haven Inc.
Attn: Privacy Officer
support@monarchgrayhaven.com